1. Information We Collect
When you visit our website or use our services, we may collect the following personal information:
- Personal Details: Name, contact details (email, phone number), address, and nationality.
- Travel Information: Passport details, travel plans, and visa-related information.
- Communication Records: Messages, inquiries, or feedback shared through our website or customer service channels.
2. How We Use Your Information
Your personal information is used for the following purposes:
- Service Delivery: Processing Umrah package bookings, visa applications, and other travel-related services.
- Payment Handling: Ensuring secure payment processing and issuing confirmations.
- Customer Support: Addressing inquiries, resolving issues, and communicating about bookings.
- Marketing Communications: Sending promotional materials, special offers, or service updates with your consent.
- Legal Compliance: Meeting regulatory and legal obligations, including visa applications and security protocols.
3. Data Protection Measures
We prioritize the security of your personal information by implementing safeguards such as:
- Encryption: Securing sensitive data, including payment information, through encryption.
- Access Controls: Restricting access to personal data only to authorized personnel for legitimate purposes.
- Secure Storage: Hosting data on secure servers and ensuring third-party service providers maintain high security standards.
4. Information Sharing
We do not sell or trade personal data but may share it with third parties when necessary:
- Service Providers: Assisting with bookings, visa applications, and travel arrangements.
- Payment Processors: Managing credit and debit card transactions securely.
- Government Authorities: Fulfilling legal requirements for visa processing, security, and compliance purposes.
5. Cookies and Tracking Technologies
We use cookies and tracking technologies to enhance user experience. Cookies help store preferences and provide customized services. You can adjust your cookie settings via your browser.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate or incomplete information.
- Deletion: Request data deletion, subject to legal and contractual obligations.
- Opt-out: Unsubscribe from marketing communications by following the instructions in our emails.
7. Data Retention
We retain personal data only for as long as required to fulfill the purposes outlined in this policy or as mandated by law. Once no longer needed, your data will be securely deleted or anonymized.
8. Policy Updates
This Privacy Policy may be updated from time to time. Any modifications will be posted on this page, and we encourage you to review the policy periodically.
9. Contact Us
For any questions or concerns regarding this Privacy Policy or how your data is managed, please contact us at:
Email: [email protected]
By using our website and services, you agree to the collection and use of your personal information as described in this Privacy Policy.