1. Introduction
Welcome to Ksavisit.org. By accessing our website or using our services, you acknowledge and accept these Terms and Conditions. If you do not agree with any part of these terms, kindly refrain from using our services.
2. Services Provided
We specialize in travel-related services, including but not limited to:
- Umrah travel assistance
- Visa application and processing guidance
Service delivery timelines vary based on the service selected. Customers will receive their service vouchers within 1 to 7 days after submitting all necessary documents.
3. Payment Methods
We accept Visa and MasterCard debit and credit card payments in USD. By making a payment, you confirm that you are authorized to use the selected payment method and have sufficient funds for the transaction.
4. Payment Confirmation
Once your payment is processed successfully, a confirmation email will be sent to the email address provided during the application process. This email will contain the payment receipt and details of the purchased services.
5. Service Delivery & Vouchers
Upon completing payment and submitting all necessary documents, you will receive your service voucher within 1 to 7 days. If your application is incomplete, processing will only commence after all required documents are received.
6. Incomplete Applications
If an application is missing required documents, processing will be delayed. We will notify you of any missing information, but it is your responsibility to provide the necessary documents in a timely manner.
7. Refund and Cancellation Policy
General Refund Policy
We are committed to customer satisfaction and offer refunds under specific conditions, as outlined below:
Eligibility for Refund
- Service Unavailability: If a purchased service is not available, we will offer an alternative or provide a full refund.
- Processing Delays: If a delay beyond the standard processing time (7 days) occurs due to factors within our control, a refund may be issued.
- Duplicate Payments: If a duplicate charge occurs, the excess amount will be refunded.
- Incorrect Service Delivery: If the service provided does not match what was promised, a refund or alternative service will be offered.
Non-Refundable Circumstances
- Customer Errors: Refunds are not available if incorrect or incomplete information leads to service rejection.
- Change of Mind: Refunds are not available if a customer decides to cancel after payment, except under special circumstances.
- Visa Rejections: If a visa application is rejected by the respective authority, service fees remain non-refundable.
Refund Process
- Request Submission: Customers must submit refund requests via email with relevant details.
- Approval Timeline: Requests will be reviewed within 7-10 business days.
- Refund Method: Approved refunds will be processed through the original payment method and may take up to 14 business days to reflect in the customer\'s account.
Force Majeure
Refunds may not be possible in cases of force majeure (natural disasters, political unrest, pandemics, or government restrictions). However, we will work with customers to reschedule services or provide alternative solutions.
Contact Information
For any refund-related inquiries, please contact us at:
Email: [email protected]
By using our services, you acknowledge and agree to the refund policy outlined above.